Hawaiian Air sees increased traffic, stellar service rating

HONOLULU — Despite an economy that continues to sag and a significant drop in arrivals from Japan following the recent earthquake, tsunami, and nuclear disasters there, Hawaiian Air is reporting an increase of passengers transported in April 2011 over the same period in 2010.

Also, Hawaiian Air reports an increase in passengers transported year-to-date in 2011 over the same period in 2010.
Hawaiian Airlines had the airline industry’s #1 ranking for on-time performance of its flights during the month of March, as reported by the U.S. Department of Transportation (DOT) with its monthly Air Travel Consumer Report.

Hawaiian led the nation’s carriers in punctuality in March with 88.4 percent of its flights arriving as scheduled. Hawaiian also ranked third overall in fewest cancelled flights with 0.4 percent, or 23 cancellations out of 5,617 total flights.

The DOT’s report for March shows that for the first quarter of 2011, Hawaiian ranked second nationally for fewest oversales, or passengers denied boarding, at 0.12 percent for every 10,000 passengers carried, and third for fewest consumer complaints at 0.62 percent, representing 13 complaints versus 2.1 million passengers.

To see the US DOT report, click here.